Terms & Conditions

Bookings & Cancellations

The term Melbourne Silver Cabs or us or we or our refers to the owner of the website registered in Melbourne, Victoria, Australia. The term you refers to the user or viewer of our website.


Booking Time: The time when you make your booking on our website
Pickup Date and Time: The time and date you nominate for picking you up from your nominated place.
GST: GST stands for Goods and Services Tax payable to the Australian Tax Office. Any booking made and the charges involved is subject to GST. In your booking statement GST will appear separately for individual head of charges.
Night Surcharge: Where the journey start time is between the hours of 12.00 am and 5.00 am, every booking will attract a night surcharge mentioned seperately in the website.
Card Payment Surcharge: Any payments made through Credit or Debit card would attract a 10% surcharge + GST.
Vehicle Surcharge: Certain vehicles are treated by us as standard and do not involve any surcharge however additional features in vehicles including additional luxury or additional seating capacity attracts a separate surcharge and is dependent on the type of vehicle.
Seating Capacity: Every vehicle has a maximum seating capacity mentioned separately in the booking form. For example Holden Caprice Sedan has a maximum seating capacity of 4 excluding the driver
Child Restraint: Children under seven years of age must wear a child restraint or booster seat when travelling in a car for improved safety. The type of restraint will depend on the age of the child as follows: Children aged under six months must wear an approved, properly fastened and adjusted, rear facing child restraint. Children aged between six months and under four years must wear an approved, properly fastened and adjusted, rear facing child restraint OR a forward facing child restraint with an in-built harness. Children aged between four years and under seven must wear an approved, properly fastened and adjusted, forward facing child restraint with an in-built harness OR an approved booster seat which is properly positioned and fastened. If a child under the age of seven years is travelling then, please ensure to include in your booking an appropriate child seat or please come equipped with your own child seat or booster seat.
Sight Seeing Tours: Sight seeing tours mentioned on our website or in our pamphlets are for tourism purpose only. Our prices only include travel from your pickup point to the place of interest and then back to the original pickup point. The driver may or may not have knowledge of the place of interest. The driver should not be treated as a guide. Hence the sightseeing tour is not a guided tour. If you need a guide or an interpreter you must make your own arrangements. The prices doesn’t include the admission ticket to any of the places of interest and must be purchased seperately by you at your own expense.


  • Any booking received does not automatically mean Melbourne Silver Cabs is bound to deliver the service. In cases where the service cannot be delivered Melbourne Silver Cabs will notify you via email, telephone or SMS and any deposits held by Melbourne Silver Cabs will be refunded.
  • All credit/debit card transactions will attract a card payment surcharge.
  • All online bookings where the pickup time or the booking start time falls between 12.00 am to 5.00 am will attract a night surcharge.
  • The base price mentioned on the website of Melbourne Silver Cabs may not include vehicle surcharge, card payment surcharge, night surcharge or child restraint surcharge.
  • Every vehicle as mentioned on the website has a maximum seating capacity. At any time you should not exceed the maximum seating capacity. If the number of passengers exceeds the legal limit for the vehicle you must book for additional vehicles.
  • The management of Melbourne Silver Cabs reserves the right to receive a part or full payment before the commencement of any journey. At the request of management you may be asked to provide valid credit card details with the authority to charge cancellation charges in accordance with our cancellation schedule.
  • You may be requested to display your nominated credit/debit card during your journey in order to be verified by our driver. This is an extra protection to avoid fraud, criminal intentions and for the security of our clients.


  • Any bookings cancelled prior to the time of travel will attract a cancellation fee determined by the cancellation schedule below.
  • Melbourne Silver Cabs reserves the right to change this schedule at any time however if you have made any bookings prior to such change, then the cancellation schedule effective on the date of booking would be used to calculate the cancellation charges.


More than 24 Hours NIL
12-24 Hours 20%
0-12 Hours 50%
After Pickup Time 100%


  • Melbourne Silver Cabs will not be liable in any way for delays both at the point of pickup and delays to the destination.
  • Melbourne Silver Cabs is not responsible for any accidents, injuries or incidents happening to you or your co-passengers during the course of the journey.
  • In case of vehicle breakdown, Melbourne Silver Cabs will make every effort to replace the vehicle as soon as possible. Where a replacement vehicle has been organized you will not be entitled to any refund. If a replacement vehicle cannot be organized by Melbourne Silver Cabs you can claim a refund for the total fare paid.